Services/AI chat assistants

An assistant that answers customers day and night.

AI chat assistants on your website, WhatsApp, SMS, Facebook and Instagram. Trained on your own information, connected to your systems, and handed to a person when it matters.

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What is included

Website chat assistant
WhatsApp Business assistant
SMS, Messenger and Instagram
Trained on your documents and prices
Bookings, quotes and order lookups
Human handover and full transcripts

Fixed scope. Clear Rand pricing. Looked after after launch.

Sound familiar?

Automated customer interaction, without the robot feel.

“We miss messages after hours and lose the sale.”By the time someone replies in the morning, the customer has moved on.

“Staff answer the same ten questions all day.”Prices, hours, delivery, stock. Every answer typed by hand.

“Customers wait hours for a simple answer.”And the difficult questions still end up with the same person.

What we build

Where your assistant works.

Website chat

Answers questions, qualifies visitors and books calls using your own content.

For example: a visitor asks about pricing at 22:00 and gets a real answer plus a booking link.

WhatsApp assistant

Runs on the WhatsApp Business API so customers chat where they already are.

For example: order status, opening hours and quote requests handled automatically.

SMS and social inboxes

Facebook Messenger, Instagram DMs and SMS in one flow, with the same answers everywhere.

For example: a comment on an Instagram ad turns into a conversation and a lead.

Connected to your systems

Looks up orders, checks availability, creates tickets and updates your CRM.

For example: “Where is my delivery?” answered from your live data.

Staff assistants

Internal assistants that answer policy, product and process questions from your own documents.

For example: new staff ask the assistant instead of interrupting a manager.

Handover and oversight

Hands the conversation to a person when needed, logs everything, and improves from what it sees.

For example: anything that sounds like a complaint goes straight to a human.

How it works

From first call to live system.

Gather

We collect your FAQs, documents, price lists and the tone you want.

Train and test

We build the assistant and test it against real customer questions.

Connect

WhatsApp, website, social channels and your systems, linked up.

Improve

A monthly review of conversations, gaps and answers.

Why Ai360

Why businesses choose Ai360

A local team that speaks plainly, quotes properly and picks up the phone.

Fixed scope, clear pricingYou get a written scope and a fixed Rand quote before we build anything.

Real people in BrumaWhatsApp, phone or visit us in Johannesburg. South African hours, no call centre.

You own everythingBuilt in your accounts, on your domain. Leave any time with everything intact.

Looked afterA monthly care plan keeps it running, secure and improving as you grow.

Questions we get asked

Will it make things up?It answers only from the content you approve. When it does not know, it says so and hands over to a person rather than guessing.

Do we need the WhatsApp Business API?Yes for WhatsApp. We set it up for you on your own number, or a new one.

What about POPIA?Conversations are stored in your own accounts with retention rules you control. We collect only what the conversation needs.

Can it reply in Afrikaans or isiZulu?It can respond in the languages your customers write in. We test the languages that matter to you before launch.

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