Inbound answering
Every call answered in seconds. Questions handled, messages taken, urgent calls transferred.
For example: after-hours plumbing calls booked straight into the morning schedule.Services/Voice AI agents
A voice agent that never misses a call.
Voice AI agents that answer inbound calls, make outbound calls, qualify leads, book appointments and follow up 24/7. Natural conversation, connected to your calendar and CRM.
What is included
- Inbound call answering, 24/7
- Outbound lead follow-up calls
- Lead qualification scripts
- Appointment booking into your diary
- Call transcripts and summaries
- Transfer to a person at any time
Fixed scope. Clear Rand pricing. Looked after after launch.
Sound familiar?
The phone is still where most business happens.
“Calls go to voicemail and nobody calls back.”Every missed call after 17:00 is a customer who phoned someone else.
“Leads go cold because we phone them two days later.”Speed matters more than the script, and nobody has the time.
“Reception is overwhelmed at peak times.”Callers hold, hang up and try again, or don’t.
What we build
What a voice agent does for you.
Outbound follow-up
Calls new leads within minutes, confirms appointments, chases quotes and reminds about payments.
For example: web enquiries phoned back within two minutes, any time of day.Lead qualification
Asks your qualifying questions, scores the lead and books the right next step.
For example: property enquiries sorted by budget and area before an agent calls.Appointment booking
Checks live availability and books straight into Google Calendar, Outlook or your CRM.
For example: patients rebook by phone without holding.Connected to your systems
Looks up accounts, logs calls, updates pipelines and sends confirmations by WhatsApp or SMS.
For example: a call summary attached to the lead in your CRM.Human in the loop
Transfers warm calls to your team and escalates anything sensitive with the transcript.
For example: complaints routed to a manager with the full conversation.
How it works
From first call to live system.
01
Script
We design the conversations around your process and your qualifying questions.
02
Voice and number
Pick a voice, connect your existing number or a new one.
03
Test
We call it hundreds of times before your customers do.
04
Launch and tune
Weekly review of real calls in the first month, then monthly.
Why Ai360
Why businesses choose Ai360
A local team that speaks plainly, quotes properly and picks up the phone.
Fixed scope, clear pricingYou get a written scope and a fixed Rand quote before we build anything.
Real people in BrumaWhatsApp, phone or visit us in Johannesburg. South African hours, no call centre.
You own everythingBuilt in your accounts, on your domain. Leave any time with everything intact.
Looked afterA monthly care plan keeps it running, secure and improving as you grow.
Questions we get asked
Does it sound like a robot?No. It uses a natural voice, introduces itself as an assistant, and handles interruptions and follow-up questions.
Does it cope with South African accents?It handles South African English well. For other languages we test with your real callers before launch.
Can it use our existing number?Yes. We forward or port your number, or give the agent its own line for after-hours and overflow.
What does it cost?A setup fee plus a monthly fee based on call volume, quoted in Rand before we start.
Related services
Often built together.
01
AI chat assistants
Assistants on your website, WhatsApp, SMS and social that answer customers from your own information.
Day and night, with human handoverLearn more →02Lead generation
Funnels, landing pages, qualification forms, pipelines and follow-up automation that deliver booked appointments.
Done for you, end to endLearn more →03Ai360 CRM platform
An all-in-one CRM, marketing and automation platform, set up and connected to whatever we build for you.
Also from Ai360Learn more →